Your FAQs

You'll find information on any qualifications or previous experience you need on each course page within the 'Course Details' section.

Many of our courses don't require any previous experience or qualifications to get started!

If you meet the basic requirements, you don't need anything except a computer to access your course (see system requirements here). We'll provide all the online learning materials and tutor support you need to achieve your career goals.

Online learning gives you the flexibility to study whenever and wherever it suits you, seamlessly shaping your learning around your career, family, and lifestyle.

With ICS Learn, you’ll access your course through our virtual learning platform, mystudyspace, rather than attending in-person classes. You can log in anytime, from any device, and progress through your course at your own pace.

The only deadlines to keep in mind are any required exams (if applicable to your course) and the end of your generous support period, which marks the conclusion of your course access.

We offer two flexible CIPD HR and L&D training options designed to fit around your life – whether you prefer complete independence or a structured learning experience:

• On Demand Learning: Study at your own pace with self-guided online course materials. Enjoy the freedom of having full control over how you learn, with unlimited tutor support whenever you need it.
• Live Online Learning: Get the flexibility of online learning with a little bit of added structure. Attend scheduled virtual workshops led by our expert tutors, engage with like-minded peers, and manage your own study schedule in between.

For those who thrive in a more interactive, classroom-style environment, Live Online mirrors a traditional setting, offering real-time guidance and collaboration while still giving you the convenience of learning from anywhere.

No matter which option you choose, you’ll gain the skills you need for the career you want. 

*Please note that all our other courses offer On Demand study options only. 

Yes, all our courses are available to international students, so you can study from any country except Belarus, Crimean Region of Ukraine, Cuba, Iran, Moldova, North Korea, Russia, Syria, Ukraine, and Venezuela. We have students in more than 100 countries!

If your course involves exams, you should contact your local British Council office to find out if you can sit these exams locally. If not, you may need to travel to your nearest exam location or the UK.

We'd recommend you contact our Course Advisors to discuss your study options.

Enroling is easy. Just call one of our Course Advisors free on 0330 433 1408 (from within the UK) or +44 141 302 5487 (from outside the UK) to enrol over the phone and arrange your interest-free* payment plan.

You can also enrol on GCSE and A Level courses online. Just click 'Add to Basket' on the relevant course page. 

Yes, our courses are accredited by globally recognised awarding bodies, ensuring their quality and credibility.

Yes! Our qualifications are awarded by globally recognised and respected organisations, including CIPD, AAT, GCSE, and A Level exam boards, ensuring their quality and credibility. They're also highly valued by employers and educational institutions.

Your qualification will be awarded by the relevant awarding body for your course.

The qualification you receive will be the same as if you'd studied in school, college or university, and will be recognised and respected by employers worldwide.

Our qualifications are generally offered as Awards, Certificates, and Diplomas, with each type differing in depth and study hours rather than difficulty. The Level of the course determines its complexity. For example, a Level 2 is comparable to a GCSE, while Level 7 is comparable to postgraduate-level study.

• Diplomas are the most comprehensive qualifications at each Level, covering a wide range of topics in-depth and taking the longest to complete.
• Certificates provide essential knowledge at each Level, offering a shorter but still in-depth learning experience.
• Awards are the shortest qualifications, typically focusing on a single subject or skill.

The availability of these qualification types varies by course. Some subjects offer multiple options, allowing you to choose the level of detail and commitment that best suits your goals, while others may have a single qualification length available.

Once you enrol, you should have access your course through mystudyspace, our virtual learning platform, within one hour.

You'll then have 24/7 access to your online course for the duration of your studies. 

Every course is different, but on each course page you'll find information on average completion times as well as the support periods we provide.

The support period indicates how long you'll have access to your course and support.

You can complete the course as quickly or slowly as you choose within this period; the time it takes will depend on how much time you're able to devote to learning each week.

Depending on your course, you will be assessed through in-person or online exams, or submit written assignments online.

You'll find full details on each course page and within each course guide!

If you need to sit in-person exams, this will be noted on the course page, including any additional fees you might have to pay for exams or awarding body membership.

If you have any questions about the assessment or exam arrangements for the course you are interested in, just get in touch with our experienced Course Advisors - they'll be more than happy to help!

The price of your course will vary depending on the qualification you choose. You'll find full details of the course cost and interest-free* payment plan on each course page.

Any additional exam fees, registration fees, membership fees or course materials that must be paid for are clearly shown in each course page's 'Additional Fees' section, so there are no unexpected surprises. 

For more information on our payment plans, please speak to one of our Course Advisors by calling free on 0330 433 1408

Our mission is to make learning affordable and accessible for all, no matter your circumstances. That's why we make spreading the cost of your course as simple and manageable as possible with our flexible, interest-free* payment plans.

You'll enrol on your course with a small deposit, then pay the rest through a monthly direct debit at no extra cost.

Our plans are flexible, so you can pay your balance off sooner if you choose. You also have the option of paying the full amount upfront.

As an ICS Learn student, you'll always have the support you need to succeed. From the moment you enrol, you'll gain access to:

• Our all-in-one virtual learning platform, mystudyspace
• Access to all of your interactive online course materials
• Online Induction Programme, Live Induction Session and AI-led videos
• FREE online study planners 
• Personalised tutor support
• Access to our Resource Library, full of tools, tips and guidance
• Our friendly Student Services team to help you with non-academic questions

You'll also have lifetime access to our Career Hub, which offers you thousands of resources to help you impress employers, master critical business skills, and build your dream career. This includes:

• A CV and cover letter builder
• An interview simulator
• An elevator pitch builder
• Career and work psychology assessments
• In-depth industry and employer profiles
• 350+ employer films with practical advice from hiring managers
• 1000+ short courses, articles and videos on key career skills like negotiating a raise and leading a team

You can take a sneak peek at the Career Hub and sign up for free today.

mystudyspace is your 24/7 online campus. You'll use it to access your course, submit assignments, contact your tutor and support, chat with other students, and update your details and payment info.

You'll receive your login details within 1 working day of enrolling, and you can log in anytime from your mobile, tablet, or laptop.

If you think you need more time than the allotted support period, we may be able to extend the support period for an additional fee by speaking to our Student Services team.

Please be aware, however, that not all courses can be extended, and you can only extend a course a limited number of times.